Shipping And Policies
SHIPPING & PICK UP IN-STORE
Orders are pulled and packed Monday-Saturday, and shipped within 24 hours when possible. Orders placed on Sunday and select holidays are processed on the next business day. A Scarlet Thread does not ship internationally at this time.
Shipping & Handling Charges
Our shipping and handling charges are based on your merchandise total prior to order discounts.
- $5 flat rate shipping charges on all orders up to $99.99
- FREE shipping on all orders $100.00 and up!
- Most packages will deliver within 3-5 business days, once shipped
- At this time, we are only set up to deliver to U.S. addresses
*MAY BE SUBJECT TO CHANGE WITHOUT NOTICE*
For any additional questions please contact Customer Service at 678-583- 2296, or via email at firstname.lastname@example.org. Inquiries are generally returned within 24 hours.
In Store Pick-Up
Any purchase made on our web-store is eligible to be picked up in store, with no shipping fees. Orders are prepared for pick up Monday-Saturday during normal business hours. Orders placed on Sunday and select holidays are processed on the next business day. An email will be sent to the email address provided at checkout when your order is ready. We ask that you pick up your order within 1 week of purchase.
For any additional questions please contact Customer Service at 678-583- 2296, or via email at email@example.com.
RETURNS & EXCHANGES
We hope you’ll love your purchases, but in case you need to make a return or exchange, our policy is simple: Our products may be returned for a store credit within 30 days of original purchase, if they are unopened and in "like-new" condition. Any shipping on returns will be the responsibility of the customer. All returned items must include a copy of the receipt, your e-mail address, shipping address and phone number.
All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
For any additional questions, please contact Customer Service at 678-583- 2296.